Refund and return policy

An eSIM is a digital product. You receive the QR code by email right away and install it yourself. There is nothing to send back, so a physical return is not possible.

If your eSIM or bundle does not work for a technical reason, we fix it: first a repair or replacement, otherwise a full refund. Report it within 30 days of purchase at [email protected], with your order number and what is happening. We may ask for a screenshot of your settings. There is nothing to send back: we deactivate the defective eSIM remotely. This costs you nothing.

An installed or activated eSIM counts as used. Used data and call minutes, and data left over after the validity period, are not refunded. Costs charged by your own provider or another party are not reimbursed.

Contact us before ordering again. An active bundle cannot always be changed; a different bundle or extra data is sometimes an additional purchase. We discuss the options with you first.

After approval we refund to your original payment method, unless we agree something else together, such as store credit. We start the refund as soon as possible after approval and let you know when it is done. When the amount shows on your account depends on your bank.

These rules do not limit your statutory rights as a consumer. Bought through a reseller? Then first contact the party you paid.

The full rules are in section 6 of our terms and conditions.